Latest News
During the course of our interactions with the industry, we are exposed to and alerted to items of interest in the industry. This page is dedicated to sharing news relevant to the industry and ourselves.
Amazon Plans to Open Customer Service Center in Cape Town, South Africa
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SA target Netherlands & Belgium for BPO business
Over the past 5 years the South African BPO sector has matured from a developing third world destination, into a world class oper......
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Fibre rolls through CT
Construction of five new centres for the City of Cape Town are scheduled to be completed in July, a major milestone in the rollout of its R110 mill......
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Industrial policy outlined
Twelve key sectors set to benefit from development finance, says Davies ......
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World Cup offers BPO opportunities
South African business process outsourcing (BPO) companies could use the upcoming Soccer World Cup as an opportunity to showcase their service offe......
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BPO Sector defies financial crunch
The global business process outsourcing (BPO) has been one of the few sectors that have defied the financial crunch to record growth that is expect......
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Job creation initiatives vital for BPO sector
BPeSA Western Cape together with local government has committed itself to reducing unemployment in the Western Cape through the Career Assessment......
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Electricity hike could cripple BPO industry
If Eskom are given the all clear for three proposed 45% electricity hikes, the BPO industry in South Africa may very well suffer irreparabl......
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Key Indicator Report predicts continued growth in call centre industry
The BPeSA Western Cape / Deloitte Key Indicator Report is set for release in November and will provide insight into the growth and development ......
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Fusion Outsourcing big winners at Western Cape Contact Centre Awards
Fusion Outsourcing and the Exigent Group were the big winners in the 5th annual BPeSA Western Cape Contact Centre Awards, taking hom......
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