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CADET programme

It is BPeSA Western Cape's responsibility, working with its Government partners, to ensure that the labour pool in the Western Cape is equipped with the skills it will need to compete effectively in the global marketplace for outsourced contact centre and BPO services. Expanding and deepening the labour pool - particularly by integrating previously disadvantaged communities into the labour supply chain - will maintain labour costs at competitive rates and reduce the potential for high attrition rates in the industry while at the same time empowering South Africans by giving them enhanced career options in a globally competitive industry.

We actively engage in formulating training programmes in accordance with the National Qualifications Framework with Government bodies including the Services SETA and the Department of Labour, as well as assisting with the establishment of specialist language training programmes to expand our industry's service offering.

However, our skills development strategies do not only encompass agents. We appreciate that we need to have active skills development strategies for every level of the contact centre industry, from agent to management.

Criteria required

To be eligible for this program you must meet the following requirements:

• You must be between the ages of 18 and 35
• You must have passed Matric (Senior Certificate)
• In your Matric you must have passed one of these subjects:
  1. English
  2. Maths
  3. Business Economics
  4. Economics and Accounting
• You must be a South African Citizen with a valid identity document and reside in the Western Cape. You must also be available on a full-time basis for the next twelve months.
• You must be available for the period of nine months for the completion of the learnership

Project WOW (Work orientation workshop)

Project WOW creates an opportunity for the currently or never employed to gain skills and creates work readiness for our learners. We also commit ourselves in social development and minimize crime and drug abuse, via the vehicle of skills development and career opportunities for the growth of the sector as the whole and the economic growth of the Western Cape.

Training material designed special for this project. The modules are facilitated by specifically selected Western Cape provincials and cover:

• Motivation and Attitudes
• Value and Principals
• Computer Literacy
• Confidence Handling
• Time Management and Prioritization
• Basic English Literacy
• Professionalism
• Business Numeracy
• Financial Control